Customisation Process
We offer embroidery and printing services to personalise your uniforms with company logos, names, and branding. Submit your design requirements to our team for a custom quote. Turnaround times vary depending on order volume and complexity. Please allow additional time for customisation beyond standard delivery.
Size Guide
Accurate sizing ensures comfort and professional appearance. Our size guide includes chest, waist, length, and sleeve measurements for all garment types. Measure against a well-fitting item or use our fitting tips for best results. If you're between sizes, we recommend sizing up. Contact us if you need assistance selecting the right size for your team.
Policies
Sustainability Policy
At Global Uniforms & Workwear, we are committed to operating in an environmentally responsible way. All of our products are made using sustainably sourced materials, ensuring that our supply chain meets ethical and environmental standards. We use recyclable packaging across our range to minimise waste and reduce our impact on the environment. We continually review our practices to find new ways to reduce our carbon footprint and contribute to a more sustainable future.
Health & Safety Policy
Global Uniforms & Workwear is committed to providing a safe and healthy working environment for all employees and visitors to our premises. We comply fully with the Health and Safety at Work Act 1974 and all relevant UK health and safety legislation. Regular risk assessments are carried out across all areas of our operations, and appropriate control measures are put in place to eliminate or reduce identified hazards. All staff receive health and safety training relevant to their role, and we maintain clear procedures for reporting incidents, near misses, and concerns. Our management team takes responsibility for ensuring these standards are upheld and regularly reviewed.
Data Privacy Policy
Global Uniforms & Workwear is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect only the personal information necessary to process and fulfil your orders, such as your name, delivery address, and contact details. We do not currently use any third-party tools or services that process your personal data. Your data is stored securely and will never be sold or shared with third parties without your consent. You have the right to access, correct, or request deletion of any personal data we hold about you. To exercise any of these rights, please contact us directly.
Returns and Refund Policy
Items may be returned within 30 days of purchase if unused and in original condition. Customised uniforms are non-returnable unless faulty. Refunds are processed within 14 working days of inspection. Shipping costs are non-refundable. For damaged or incorrect items, contact us immediately with photographic evidence for a replacement or full refund.
Credit Application Form
Established businesses can apply for trade credit terms. Complete our credit application form and provide references from your bank and existing suppliers. Applications are reviewed within 5 working days. Once approved, you'll receive account details and payment terms. Contact our sales team to request the form or discuss your business needs.
FAQs
Is there a minimum order quantity?
We cater to businesses of all sizes. There is no minimum order quantity for standard, non-customised items. For embroidered or printed garments, a minimum of 5 units per design is required to ensure quality and cost-effectiveness.
How long does delivery take?
Standard orders are dispatched within 3–5 working days. Customised orders (embroidery or print) typically take 7–14 working days depending on complexity and volume. You will receive a tracking notification once your order has been dispatched.
Do you offer discounts for bulk orders?
Yes — we offer tiered pricing for larger orders. Please contact our sales team with your requirements and we will come back to you with a bespoke quote.
What payment methods do you accept?
We ask for payments to be made via bank transfer. Approved trade account holders can also pay on invoice with agreed credit terms. Please contact our accounts team to discuss credit facilities.
Can I exchange items if the sizing isn't right?
Yes — non-customised items can be exchanged for a different size within 30 days of purchase, provided they are unused and in original packaging. Please contact us to arrange an exchange. Note that customised garments cannot be exchanged unless they are faulty.
What file formats do you accept for logos and branding?
For the best embroidery and print results, we recommend supplying artwork in vector format (AI, EPS, or SVG). High-resolution PNG or PDF files (minimum 300dpi) are also accepted. Our design team can advise if you're unsure whether your file is suitable.
How should I care for my uniforms?
Most of our garments are machine washable at 40°C. We recommend washing embroidered items inside out to preserve the finish. Avoid tumble drying where possible, and do not iron directly over printed or embroidered areas. Full care instructions are included on the garment label.
How do I set up a business account?
Setting up an account is straightforward — simply get in touch with our sale team. Once the business needs are established and pricing is agreed, we can discuss the option to apply for trade credit terms.
What are your customer service hours?
Our team is available Monday to Friday, 9am–5pm GMT. You can reach us by email or phone. We aim to respond to all enquiries within one working day. For urgent matters, please call us directly.
Additional Information
For any other questions or concerns, please don't hesitate to contact our customer service team. We're here to help!